Things people ask us

A noticeboard for Kakamega. Businesses, jobs, vacant houses, events, offers, things for sale, and news about what is happening around town — all posted by people who actually live here.

It is not a shop. We do not sell anything ourselves and we do not handle anyone's money.

No. Browsing is free, posting is free, listing your business is free, and getting verified is free.

The only paid thing is a premium business account, which raises how many products you can have listed at once from 15 to 50. Everything else stays free.

No. Anyone can browse every page and contact sellers on WhatsApp without signing up.

You need an account to post, to message people through the site, to comment, and to follow anyone.

None. You deal directly with the other person and keep everything. We never see or touch the money.

Go to Reset password, enter your username or email, and we email you a link. Open that link and you can set a new password straight away.

Reset links only work once and expire after a while. If yours has expired, just request another.

Check your spam or junk folder first — that is where it usually is.

If it is genuinely not there after a few minutes, the email address on your account may be wrong or mistyped. Contact us and we will sort it out.

No — usernames are permanent, because other people's links and messages point at them.

Your display name is different and you can change it any time under My Portal → My profile. That is the name shown on your posts.

Message us through Contact us from the email address on the account and we will remove it along with your posts.

Almost always because it is still being reviewed. Open My Portal → My posts — if it says Awaiting review, it is in the queue, usually for a few hours.

If it says Live but you still cannot see it on the page, your browser may be showing you a saved copy. Press Ctrl+Shift+R (or Cmd+Shift+R) to force a fresh load.

Because an unchecked marketplace attracts scammers fast, and one bad experience early does lasting damage to a young site.

Once you have posted a few genuine things we mark your account as trusted, and everything you post after that goes live immediately.

Open My Portal → My posts → Edit and change it. The post moves to the correct page by itself.

Photos must be images (JPG, PNG, GIF or WebP) and under 12MB. A normal phone photo is well within that.

If nothing happens when you tap, it is usually a weak connection — the upload is silently timing out. Try again on better signal.

Try a shorter word. Searching bedsit finds bedsitter, and common local words work — mtumba finds thrift listings, fundi finds repair and trade work.

Remember a search looks across every category, so if you get no matches it genuinely is not on the site yet.

Use Mark sold rather than deleting. A Sold badge appears on the card, people can still see what you stock, and it frees nothing — so if you get another one, just mark it available again.

That we have confirmed the business is real — the shop exists and the contact reaches the owner.

It is not a rating. A verified business can still be one you would rather avoid, which is what the reviews are for. Verification is free and cannot be bought.

Fill in your business page completely — real contacts, a location, opening hours and what you sell. We check listings as they come in.

If you have been waiting a while, nudge us.

• Member — 5 products
• Registered business — 15 products, free
• Premium business — 50 products

Only products count. Jobs, houses, events, updates and offers are unlimited for everyone.

We do not remove reviews for being negative — a review section nobody trusts is worth nothing to you.

We do remove reviews that are abusive, from someone who never dealt with you, or posted by a competitor. Tell us with the details and we will look.

Often the better move is replying publicly and calmly. People reading it judge how you handled it.

As safe as the care you take. We check listings and remove what is reported, but we are not part of any deal and cannot inspect what people are selling.

Meet in public and in daylight, see the item before paying, and check the payment number against the seller's page.

Do not. That is how nearly every scam here works.

Report the listing using the Report link at the bottom of it, and we will look into it. Reports are private — they are never told who reported them.

No genuine employer charges you to apply, to interview, to register, or for a uniform.

Report it immediately. This scam targets young people looking for work and we remove these on sight.

Report it to the police — we cannot recover money or arrest anyone.

Then tell us with the listing link and what happened. We will remove the listing and close the account so it does not happen to the next person.

Only where you added it yourself — on a post or on your business page. It is never shown otherwise.

Your email is never shown to anyone. If you would rather not share a number at all, use the site's own messaging instead.

Your browser keeps a saved copy of pages. Press Ctrl+Shift+R on a computer, or Cmd+Shift+R on a Mac, to force a fresh one.

On a phone, closing the tab and reopening the page usually does it.

Not yet. The site is built to work properly on a phone browser, and you can add it to your home screen — open the browser menu and choose Add to Home screen. It then opens like an app.

Kakamega and the areas around it are the focus. Being genuinely local is the point — a national site full of listings six hours away is not much use when you want a house this month.